Last updated: 9/21/2025
1. Who We Are
This website is operated by Thunderbird Custom Crafts LLC. Our website address is: thunderbirdcustomcrafts.com. If you have questions about this policy, you can contact us at: [email protected].
2. Information We Collect
When you interact with our site, we may collect:
Messages you send us through forms or email.
Personal details you provide (name, email, billing/shipping address).
Order information (products purchased, payment method, transaction details).
Technical data (IP address, browser type, cookies).
3. How We Use Your Information
We use your information to:
Send marketing updates (only if you’ve opted in).
Process and deliver your orders.
Communicate with you about your purchases or inquiries.
Improve our website and services.
Comply with legal and tax obligations.
4. Sharing Your Information
We only share your data with trusted third parties necessary to run our business, such as:
Hosting and analytics services (e.g., Bluehost, Google Analytics). We do not sell or rent your personal information.
Payment processors (e.g., PayPal, Square).
Shipping providers (e.g., USPS, UPS, FedEx).
5. Cookies and Tracking
Our site uses cookies to:
Analyze site traffic and performance. You can disable cookies in your browser, but some features may not work correctly.
Keep your cart and checkout working properly.
Remember your preferences.
6. Data Retention
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
We keep order information for 1 year to comply with tax and accounting laws. Contact form entries and emails are kept for 2 years. Analytics data may be stored for 5 years.
7. What rights you have over your data
Depending on your location, you may have the right to:
Withdraw consent for marketing emails. To exercise these rights, contact us at [email protected].
Request a copy of the personal data we hold about you.
Request corrections or deletion of your data.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
8. How We Protect Your Data
We use SSL encryption, secure hosting, and limit access to personal data to authorized staff only.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last updated” date.